1. Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging where possible.
• You must provide proof of purchase (order number, receipt, or confirmation email).

Certain items are non-returnable, including:

• Special order or customised products
• Items sold as clearance
• Perishable or consumable goods (if applicable)

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved:

• A refund will be issued to your original method of payment.
• Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

We may make a deduction if the item shows signs of use or damage that reduces its resale value.

3. Exchanges

If you would like to exchange an item for a different product or variant, please contact us.
Exchanges depend on stock availability.

4. Return Shipping

Unless the item is faulty or the wrong item was sent:

• You are responsible for the cost of returning the item.
• We recommend using a tracked shipping service.

If an item arrives faulty, damaged, or incorrect, we will cover the return shipping or arrange a collection.

5. Faulty or Damaged Items

If your item is faulty or arrives damaged, please notify us within 48 hours of delivery.
We will arrange a replacement, repair, or refund in accordance with your consumer rights.

6. How to Contact Us

To start a return, exchange, or refund request, please contact us:

Whetherday Supplies Limited
Email: [email protected]
Address: Millfield Business Park,
Banbury Lane, Pattishall,
Towcester, Northamptonshire,
NN12 8FB, United Kingdom