Basis of Sale

• In these conditions “we”, “us” and “our” refer to Whetherday Supplies Limited. You can write to us at Millfield Business Park, Banbury Lane, Pattishall, Towcester, Northamptonshire, NN12 8FB, United Kingdom or send an e-mail via the Contact Form. These are also the addresses to write to if you have any complaints. “You” and “your” refer to the customer who places an order with us. We operate the domain name www.whetherday.com 
• These Terms, the Order and our price list are considered by us to set out the whole agreement between you and us for the sale of the Goods. Please check that the details in the Terms or on the Order are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents. Please ensure that you read and understand these Terms before you place an Order, because you will be bound by the Terms once a contract comes into existence between us.
• By placing an order with us, you confirm that you are over 18 years old and are legally capable of entering into binding contracts. We reserve the right at our sole discretion not to accept any order. Once your Order is accepted by us, a contract will come into force, on the terms and conditions set out here.
• If any of these Terms are inconsistent with an Order, the Terms shall prevail. We will try to deliver your Goods as soon as practicable. However occasionally delivery may be affected by factors outside our control and so cannot be guaranteed. You should tell us as soon as possible if you do not receive your Goods within one week of placing your Order or within one week of any estimated delivery date that we give you. Any dates quoted by us for delivery are estimates only. If we are unable to deliver your Goods within 30 days of our acceptance of your Order, you may cancel your Order and get a full refund for those goods.

These Terms shall become binding on you and us when:
a. we issue you with written acceptance of an Order; or
b. we notify you that the Goods are ready,
whichever is earlier. At that point a contract shall come into existence between us.

• We shall assign an order number to the Order and inform you of it. Please quote the order number in all subsequent correspondence with us relating to the Order.
• We have the right to revise and amend these Terms from time to time, among other things to reflect changes in market conditions, technology, payment methods, relevant laws, regulatory requirements and system capabilities. You will be subject to the policies and terms in force at the time that you order the Goods, unless any change is required by law (in which case it will apply to previous orders not yet fulfilled).

The Goods

• The information and advice contained in our sales documentation including any samples, drawings, descriptions or advertising are for general guidance only and do not form part of the contract. You are responsible for determining whether it applies to your situation. Please read all manuals and safety instructions provided with our Goods, and follow them carefully at all times.
• We warrant that from the date that the Goods are ready for collection or delivery and for 12 months (subject to any enhanced manufacturer warranty), the Goods shall:

  a. conform in all material respects with their description;
  b. be of satisfactory quality;
  c. be fit for any purpose we say the Goods are fit for;
  d. be free from material defects;
  e. comply with applicable statutory and regulatory requirements.

• This warranty is in addition to your legal rights regarding faulty goods.
• This warranty does not apply to defects arising from fair wear and tear, wilful damage, accident, negligence, misuse, failure to follow instructions, or unauthorised alterations or repairs.
• We will take reasonable steps to pack the Goods properly and ensure that you receive your order in good condition.
• These Terms apply to any repaired or replacement Goods.

Delivery

• We are responsible for supplying the Goods but not their collection, transportation or delivery. You may appoint your own courier. If you would like us to refer delivery to our Carrier, tick the relevant box when accepting these Terms. Carrier details are on our website.
• By asking us to arrange the Carrier, you appoint us as your agent to contract with they Carrier on their standard terms.
• If five business days after we notify you that the Goods are ready you have not taken delivery, we may resell or dispose of the Goods and refund you (minus storage/selling costs) or charge you for any shortfall.

Acceptance & Risk

• Ownership passes to you once payment in full (including VAT and any delivery charges) is received. If you use an alternative delivery method, we only make the Goods available at our warehouse door. Risk passes at the point we make the Goods available for collection. If you sell the Goods before paying in full, you hold the proceeds on trust for us.
• Check the Goods on receipt and notify us of any problems within 10 days. Keep all packaging until satisfied. You are responsible for any loss or damage after delivery.

Payment

• We require full payment before dispatch unless otherwise agreed. Account customers may be permitted 30-day payment terms at our discretion.
• Delivery charges and payment methods are shown in our sales documentation.
• If you do not pay, we may suspend or cancel outstanding orders.
• We make every effort to ensure accurate prices and descriptions. If an error occurs, we will notify you and offer cancellation or confirmation at the correct price. We are not obliged to provide goods at an obviously incorrect price.

VAT is charged at the prevailing rate and may change.

Intellectual Property

• We own or license all intellectual property on our website and in our catalogue including text, images, trademarks and graphics.
• All correspondence between us is confidential and must not be published or distributed without our written consent.

Cancellation Rights

• If you are buying goods for business use, clause 23 does not apply and we are not liable for consequential loss; our maximum liability is the price paid.
• If you are a consumer outside the UK, our Returns Policy does not apply.
• If you are a UK consumer ordering by phone, internet or catalogue, you may cancel your order for any reason before receiving the goods or within 14 days after receiving them.
• If you have received the Goods:

  a. Goods must be in resaleable condition with packaging;
  b. You must return them at your cost unless we are at fault;
  c. You must take care of them before return;
  d. If you fail to return them, we may charge recovery costs;
  e. A restocking fee may be charged;
  f. Spares are exempt (statutory rights apply);
  g. Special order items are non-refundable;
  h. Refunds may be reduced based on wear & tear.

• This cancellation right does not apply to unsealed software/media, personalised goods, perishable goods, or goods that cannot be returned for hygiene or practical reasons.
• Goods may be returned for credit or exchange only under our Returns Policy. If there is a conflict, these Terms prevail.

Our Liability to You

• We are not liable for delivery delays caused by events beyond our reasonable control or for business losses. We are not responsible for:
  a. loss of income or revenue;
  b. loss of business;
  c. loss of anticipated savings;
  d. loss of data;
  e. waste of time.
• Commentary, advice or materials provided by us (e.g., email responses or online content) are not intended as professional advice and we disclaim liability for reliance placed on them.

General Data Protection Regulations

• If you request delivery by a Carrier, you consent to us providing that Carrier with necessary personal data.
• We may validate personal data against third-party databases. By accepting these Terms, you consent to such checks. Data may be disclosed to a Credit Reference Agency, without affecting your credit score. All data is handled in accordance with GDPR.